ViprePicnic
Back to home
New: BUUS Mobility

Reserve your seat in the app

From September 30, seat reservations move from the WhatsApp group to the BUUS Mobility app. Here's everything you need to switch before then.

Download the full guide with screenshots (PDF)
WhatsApp stops on September 30

From September 30, reserve your vanpool seat only in the BUUS Mobility app. The WhatsApp group is no longer used for reservations.

What you can do in the app
  • Reserve a seat for your ride
  • See which rides are available
  • Cancel your reservation when plans change
  • View trips, stops and departure times
  • Check in with your personal QR code
1. Sign up for access

Before you can use the app, you need a company access code and a personal Rider ID. Sign up first — Vipre will then send you your login details.

Only via SlackSign-up only happens through Slack. Look for the vanpool announcement in Slack and follow the sign-up link posted there — Vipre does not accept sign-ups by email, WhatsApp or phone.
2. Install and sign in
  1. 1
    Install the appSearch for "BUUS Mobility" in the Apple App Store or Google Play Store, download it and open the app.
  2. 2
    Enter the company codeFill in the access code you received from Vipre or your employer and tap Continue.
  3. 3
    Enter your Rider IDFill in your personal Rider ID and tap Sign In.
  4. 4
    Allow useful permissionsTurn on notifications. Location access may be requested for maps and live journey information.
3. Reserve a seat
  1. 1
    Open the appOpen BUUS Mobility and go to Now or Planning.
  2. 2
    Choose your dateMake sure you are viewing today's journey or the date you want to travel.
  3. 3
    Choose your ridePick the line and departure time you want to take.
  4. 4
    Tap ReserveTap "Yes, reserve" to confirm your seat.
  5. 5
    Check your reservationMake sure the reservation shows as confirmed before you rely on it.
Plans changed? Cancel your reservation
  1. 1
    Open your reservationFind the reserved journey and tap the X or cancellation option.
  2. 2
    Confirm cancellationTap "Yes, cancel". Cancel as early as possible so someone else can use the seat.
4. Check in when boarding
  1. 1
    Open your QR codeUse the QR Code option in the main menu, or open your journey and select the boarding-code icon.
  2. 2
    Show your personal codeIncrease your screen brightness and hold your phone still in front of the driver's scanner.
  3. 3
    Wait for confirmationOnly take your seat after the scan is accepted or the driver confirms your check-in.

Keep your Rider ID and QR code private — never share them with other passengers. Each code is personal and used to register your journey correctly.

Help and quick answers
I cannot sign inCheck your company code and Rider ID, confirm your internet connection, then close and reopen the app.
No journey is visibleCheck the selected date and the Planning tab. Refresh or restart the app.
The vehicle is not on the mapLive location only appears once the journey has started and tracking is enabled.
My QR code will not scanIncrease screen brightness, clean the screen, keep the phone steady, or ask the driver for help.
My travel plans changedCancel your reservation as early as possible so another passenger can use the seat.

Need help?

Something wrong with your Vanpool, or a question about your line? Call the Vipre helpdesk — reachable 24/7 for emergencies.

Call helpdeskEmail support
Helpdesk+31 (0)10 283 9567
Mon–Fri 08:30–17:00 · 24/7 for emergencies
Text the helpdesk+31 (0)6 19 88 76 48
Mon–Fri 08:30–17:00
Email supportinfo@vipre.nl
Reply within 1 working day